There may be a number of reasons you need to cancel an order... You may not have the requested item in your inventory, or your customer might have made a mistake with the item they purchased.
In any case, you can easily cancel an order in your Admin. You do this by following these steps:
- Select Orders
- Choose the Order you need to cancel
- Check the white, square box next to the product photo
- Click Actions on the top right-hand side
- Select Cancel Order
- That's it!
When you cancel an order, Stripe (the payment processor) initiates a refund back to the customer, which typically takes 5-10 days for reappear back in the customer's bank account.